Customer Stories
Healthcare Practice: BeyondVoice and BeyondMobile Improve Responsiveness to Patients' Needs, Deliver a Competitive Edge
Healthcare Practice: BeyondVoice and BeyondMobile Improve Responsiveness to Patients' Needs, Deliver a Competitive Edge
Five years ago, the growing healthcare practice of Dr. Caughey, D.D.S. was moving offices. "At our last location," Roy says, "I had five different vendors for the practice's communications services — one for cell phone, one for local and long distance, another for Web hosting, etc. We wanted to consolidate all our bills into one place and use an online interface for payment." Through Cbeyond's comprehensive packages for small business, Roy can now manage one account for everything and auto-pay with a credit or debit card each month, saving significant time.
Dr. Caughey's practice uses a BeyondVoice I with BeyondMobile package and several add-on applications such as Integrated Voicemail and Fax to Email. To review and manage the account and pay its Cbeyond bill, Roy logs in frequently to CbeyondOnline™, Cbeyond's customer portal.
Dr. Caughey's practice uses Outlook calendaring functionality to schedule appointments with patients. This makes it much easier for everyone since a reminder is automatically sent via email to notify a patient of an impending appointment. According to Roy, "Reliability was an important consideration. We did our research and Cbeyond came out on top."
Dr. Caughey's practice recently added BeyondMobile with Integrated Voicemail. Now there is just one voicemail box to check for both landline and mobile phone messages. The practice also uses voicemail notification, which automatically pages staff whenever a call comes in and is answered by voicemail. "Voicemail-to-paging capability helps us tremendously," says Roy. "It has made us highly efficient and more responsive to our patients, which distinguishes our practice from the competition."
Leveraging CbeyondOnline's customer control panel, Roy can quickly and easily make changes to service settings. For example, he can set call forwarding to go from the toll-free 800 number to Dr. Caughey or a dentist on call. The ability to change the routing in real-time provides peace of mind knowing that after-hours patient calls are always being handled with the highest level of customer service.
"So far, Cbeyond has more than lived up to expectations. We've purchasing nearly every add-on service that Cbeyond offers."
