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Why Cbeyond

Customer Stories

Language Services: Multiple Providers, Multiple Bills - Simplified

 

Intermark Language Services, before Cbeyond

  • Expensive, fluctuating telephone service charges that could not be budgeted from month to month
  • Multiple long distance telephone service providers created excess paperwork
  • DSL and dial-up Internet access provided slow and sometimes unreliable service
  • Struggling to find high-speed Internet provider for exchanging documents internationally

Tom West, President

From Four Bills to One

"We had four different providers - for Internet services, local telephone service, domestic long distance telephone service and international long distance," says Tom. "We never knew what our bills would add up to." Tom also likes the reduction in his paperwork. "Previously, I had to look at four bills and write four checks each month. Now I write one. As a small business, I consider any form of consolidation and paperwork reduction desirable."

Cbeyond Delivers

"We're experiencing a night-and-day performance difference on the Internet," Tom says

Cbeyond's Most Valuable Features

T-1 Internet Service

"Having a high-speed Internet connection is crucial to our business, much of which comes from Europe," says Tom. "When Intermark was forced to make do with a dial-up connection, it was pretty detrimental to our business." Tom remembers spending half an hour downloading the typical PowerPoint file. Yet he felt trapped in his inefficient, dial-up world, believing that a small business like his couldn't afford T-1 access.

Long Distance Telephone Service

Tom appreciates the voice quality he gets with Cbeyond, and since his BeyondVoice package comes with plenty of long distance minutes included, it's easier for him to anticipate his communications costs.

Flat Rates

"I was most drawn to the idea of a flat bill for all my services. It really helps a small company budget their money," Tom says.

In the Customer's Words

"We have been really happy with the quality and reliability of service — we are very satisfied with Cbeyond."