Customer Stories
Medical Office: Cbeyond with Voicemail Outperforms Traditional Answering Service
Medical Office: Cbeyond with Voicemail Outperforms Traditional Answering Service
The medical practice was spending too much money on its answering service. "One problem was they counted each call as three - the call in from the patient, the call to us, and then the call back to the patient," says Dr. Wilson. To make matters worse, if a doctor didn't respond to the first call from the answering service, the service would continue to call, charging an additional fee for each call.
With Cbeyond, the practice was able to eliminate its separate answering service, saving the business about $1,000 per month. "That is a substantial savings in a two physician practice," says Dr. Wilson. Patients who call, can use the Cbeyond voicemail system to get directions to the office, leave a message to schedule an appointment, or page the doctor on call. The system is set-up to page the doctor until he's reached, so no patient's call goes unanswered.
"Not only did Cbeyond offer the services we needed, they also cut our telephone service costs in half!"
The practice serves as a referral center. The toll-free number from Cbeyond allows patients to call long distance without a charge.
The practice has created a Web site where patients can find directions to the office and get information about what to expect when they come to the doctor. "We are looking forward to integrating scheduling, prescriptions, test results and more," says Dr. Wilson.
"The ability to integrate services into our homes makes us that much more service-oriented to our patients," Dr. Wilson notes.
"Very reliable. Very responsive. From an operations standpoint, Cbeyond is light years ahead of the competition."
