Customer Stories
Healthcare Practice: Seamless Upgrade to new Cisco UC-500 IP PBX and Cbeyond BeyondVoice I with SIPconnect.
Healthcare Practice: Seamless Upgrade to new Cisco UC-500 IP PBX and Cbeyond BeyondVoice I with SIPconnect.
"Cbeyond's partner and authorized reseller, Enroute Networks performed extensive research and literally interviewed everyone in my practice to ensure the solution they brought to the table would meet my needs," said Dr. Hayes Wilson.
The result: "It all works together to provide the most robust and reliable solution I could need. The Cisco system and the Cbeyond service combination have lived up to my expectations and then some."
With scheduled call forwarding and a custom programmed auto-attendant, Piedmont Rheumatology no longer needed to employ an expensive answering service for after-hours calls from patience and providers.
According to Dr. Wilson, "the reason I am so happy with Cbeyond is their remote troubleshooting capabilities. In the past, in rare instances there was a problem, I would get notified by Cbeyond that they had identified and were fixing it before I ever knew that one existed. This gave me the confidence to trust Cbeyond to send all of our patient billing information electronically to the company that handles our patient billing."
"Cbeyond has made managing my services so easy, using CbeyondOnlineSM. My monthly communications expenses are so predictable that with auto-billing set up, I never have to log in and check or pay my bill."
Enroute Networks configured the IP PBX to automatically send emails and pages directly to Dr. Wilson's BlackBerry® when important voicemails are received. In addition, Cbeyond's Hosted Microsoft Exchange keeps all his email, calendar, contact, tasks and memos synchronized with his PC. "It is one of the best moves I have made. I now have instant access and can respond immediately if needed," said Dr. Wilson.
"This system is the core by which Dr. Wilson and his staff communicates with patients, insurance companies and other providers," says David Hampson, Enroute's Chief Information Officer. "If there was a service interruption or equipment failure, we knew we could lose an important customer. We knew Cbeyond and Cisco have worked together for years on interoperability and that this service and equipment combination had been certified by both companies. That was why we recommended industry leaders Cisco and Cbeyond."
