Provided on this page is information on Cbeyond's requirements and procedures for the handling of Customer Service Records, Local Service Requests, and Local Number Portability. Please make sure that you follow these requirements carefully to ensure there are no delays in the processing of your order.
Customer Service Record (CSR) Retrieval
Local Service Request (LSR) & Local Number Portability (LNP) Requirements & Procedures
To request a CSR from Cbeyond, please send a FAX with the following information to the applicable number listed below, along with a Letter of Authorization (LOA):
End user nameFax: 770-874-4320
Email: CSRrequest@cbeyond.net
Hours of Operation: Normal CSR business hours are 8 A.M. - 5 PM. Eastern Standard Time (EST)
Cbeyond's targeted interval for completing CSR requests is 48 hours.
To check CSR order status, please send an email to mailto:CSRrequest@cbeyond.net. We will respond within 1 business day.
1st Level: 678-370-2533
2nd Level: 678-424-2707
Please obtain the Customer Service Record (CSR) prior to submitting a Local Service Request (LSR) to Cbeyond. The gaining LEC/CLEC will need to check in NPAC to verify if the SPID is 1768 (Cbeyond), or check the LERG if no active NPAC record is found. If the telephone number(s) belongs to Cbeyond (SPID 1768) we will need a manual Local Service Request (LSR) using LSOG version 3 or higher submitted via fax or e-mail (see below.)
| Number of Business Lines | Cbeyond Interval |
| 0-20 Business Lines | 7 Business days |
| 21-40 Business Lines | 10 Business days |
| 40+ Business Lines | Negotiated Due Date |
Use the Interval Guidelines (above) to determine the Desired Due Date (DDD) for your LSR. Cbeyond's targeted interval for returning a response (clarification or FOC) to the LSR is 72 hours. This processing period is included in the overall interval.
* Texas Customers Only: LSR Response time is 48hrs.
| Cbeyond Intervals: | |
| 0 - 30 Lines | 5 Business Days |
| 30+ Lines | Negotiated Due Date |
LSR Submission: LSRs should be submitted to Cbeyond via fax or e-mail (see fax numbers and e-mail address below). The due date on your LSR must be a minimum of 7 business days from the day it is submitted per our interval guidelines above. If the LSR is received after 3 P.M. Eastern Standard Time (EST), the interval will begin the next business day.
LSR Responses: As stated above, a response to the LSR will be issued in 72 hours. If the LSR is received after 3 P.M. Eastern Standard Time (EST), the response interval will begin the next business day. Responses can either be faxed or e-mailed to the initiator indicated on the LSR (not both).
Full Port Outs: A full port out for the customer (i.e. the customer's account will no longer be active with Cbeyond) must include the proper "ACT CODE" of "V". All TNs on the customer's account with Cbeyond must be identified on the LSR. If you would like to disconnect numbers along with your customer's port out, please list the numbers in the disconnect section of your LSR. Unidentified TNs on an LSR will guarantee a clarification. To avoid this we highly recommend requesting a CSR (see CSR guidelines above).
Partial Port Outs: A partial port out for the customer (i.e. the customer's account will still be active with Cbeyond) must include the proper "ACT CODE" of "P". A minimum of 5 local telephone lines must remain on the active account with Cbeyond. If you would like to disconnect numbers along with your customer's port out, please list the numbers in the disconnect section of your LSR.
Supplemental Orders: All requested TNs must port on the FOC date, or supp'd within 24 hours of your scheduled FOC date. Cbeyond will cancel the order if a supp is not received within 24 hours of scheduled LSR FOC.
Disconnected Telephone Numbers: Cbeyond will only allow port outs on active telephone numbers.
NPAC Activation of TNs: The gaining carrier must build an NPAC subscription for the TNs porting a minimum of 18 business hours prior to the due date. This will ensure that you have concurrence to activate the TNs on the FOC date. Note: Cbeyond does not "PUSH" TNs to the gaining provider. If the TNs are not ported on the FOC date Cbeyond must receive a supp with 24 hours otherwise the order will be canceled and a cause code placed on the TNs NPAC status.
To check LSR order status after 72 hours of LSR submission, please send an email to portouts@cbeyond.net. We will respond within one business day.
FAX: (678) 424-2583 (Atlanta), (866) 424-5900 (outside metro Atlanta)
E-mail: portouts@cbeyond.net
Hours of Operation: Normal LSR business hours are 8 A.M. - 5 PM. Eastern Standard Time
To check Toll-Free RespOrg status after 48 hours of submission, please send an email to resporg@cbeyond.net. We will respond within one business day.
FAX: (770) 874-5676 (Atlanta), (866) 424-5926 (outside metro Atlanta)
Email: resporg@cbeyond.net
Hours of Operation: Normal business hours are 8 A.M. - 5 PM. Eastern Standard Time
End User Company Name
End User Billing Address
Authorized contact name and Signature
RespOrg LOA Date
The gaining LEC/CLEC RespOrg I.D.
