Product & Service Information
What do I get when I purchase a BlackBerry® Handheld from Cbeyond?
As a Cbeyond customer you receive the following:
- A BlackBerry wireless handheld with voice and data services.
- A battery, belt clip holster, hands-free earbud, travel charger, and USB connection cable, BlackBerry Desktop Software CD (synchronization software), Quick Reference Card, Welcome Letter and Getting Started Guide.
- Dedicated technical support
What does Cbeyond offer that is better than the other choices in the marketplace?
With Cbeyond BeyondVoice Plus BeyondMobile you get the same mobile service with national coverage you expect--With benefits specifically designed for small businesses. You can:
- Maximize your long-distance minutes - unused minutes are applied to mobile for free.
- Share minutes across all employees for free.
- Eliminate outrageous overage charges - extra minutes are just 6 cents per minute.
- Stop paying roaming charges - unlimited free roaming is part of your plan.
- Add additional mobile lines, cell phones and minutes quickly and easily.
- Use CbeyondOnline™ to manage your account, anytime you need to review your bill or make a change.
What does BeyondMobile with Blackberry handheld allow me to do?
BeyondMobile delivers big business communication tools:
- Send/receive email wirelessly—wherever you are.
- Port numbers in, and keep your phone numbers, even when employees leave.
- Control and manage all aspects of your account with CbeyondOnline.
What services does my business need to subscribe to in order to add BeyondMobile services?
You must be a BeyondVoice subscriber to add BeyondMobile service to your account.
Once I order BeyondMobile, when will my handsets arrive?
For a customer who is already a BeyondVoice customer, the standard delivery timeframe is 3-5 business days from order receipt and the standard method is ground transportation. For customers who purchase BeyondMobile and BeyondVoice at the same time, the standard delivery is 3-5 business days after the BeyondVoice initial installation. Expedited delivery options include: overnight or second day delivery and extra shipping charges will apply.
What additional services are available with BeyondMobile?
With BeyondMobile for BlackBerry handheld, you get wireless data services, including email and Internet for $40 per month.
Also, there is unlimited text messaging, which gives you unlimited SMS for $10 per month.
Product Information, Fees, Warranties and Returns
What exactly is the BlackBerry Handheld?
The BlackBerry handheld is a powerful, wireless handheld that includes a wireless phone, wireless email, personal information manager (address book, calendar, task manager and memo pad), wireless Internet browser, calculator, alarm clock and more. BlackBerry is a wireless handheld that is ideal for the mobile business traveler or executive on the go.
What are the hardware and software requirements to support BlackBerry Desktop Software?
Network connected PC with an Intel 486™ processor or higher that supports USB 1.1 or higher
Windows ® 98 SE/ME/2000/XP/NT 4.0 Service Pack 6 or later
Free/Available USB port/ir serial port
What is the warranty?
The Blackberry Handheld comes with a one year limited warranty from the manufacturer.
Is there a money-back guaranty? If so, what are the terms?
If the handheld and all of the in-box accessories are returned in their original condition within 30 days of purchase, Cbeyond will refund the cost of the handheld and the data service.*
* Please note that in order to receive a refund, you must return the entire Handset Kit to the address shown below within 30 days of canceling your service. The Handset Kit includes the original packaging for the handset, the handset itself, the charger, the handset battery, USB cable or cords, holsters, CD-ROMs, instruction booklets, and/or any other materials included with the handset in the original packaging. If you fail to return your Handset Kit to Cbeyond within 30 days of canceling your service, you will be charged the full retail cost of the Handset Kit minus any amount that you originally paid to Cbeyond for the handset.
What other fees apply?
Local, state and federal regulatory voice fees may apply, including federal and local taxes. E911, 411, Text Messaging(SMS) and other usage fees may also apply. See your service agreement for details.
If I decide to return the BlackBerry within 30 days, what do I have to do?
If for any reason, within the first 30 days of service, you decide you do not want to keep your wireless handheld you may cancel your service and receive a refund*. To receive a refund, you must contact Customer Care by phone (email notifications are not allowed) and cancel your service. Customer Care will provide you with an RMA number and instructions on how and where to return your equipment. Equipment received without an RMA number will not be accepted. Cbeyond will cancel your service and credit your account accordingly.
*30-day return policy does not cover activation charges, shipping, taxes or handling fees. If the handset device is found not to be in its original condition, we may charge you to restore it to that original condition. Voice minutes will be billed on a pro-rata basis. Customer is responsible for shipping the device back at customer's expense.
Phone Availability
Can I add any mobile phone I want to my BeyondMobile service?
No. Due to the fact that the phones we sell need to be certified on our network and need to operate at a certain radio frequency, you can only add a phone to your service that you purchase through Cbeyond. Cbeyond is working hard to add many new models to our product catalog so if you don't see the model that you would like to buy, keep checking back with us via our website.
Activating Service
Once my phone arrives, is there any set-up required?
Yes, you will need to activate your data services for the BlackBerry Handheld. The handheld will be shipped with the voice services activated so you can immediately begin using the phone. You will need to follow the instructions in the Activating Wireless Email & Internet Services section below to activate your data services.
How do I move/transfer my existing phone number to my BlackBerry handheld?
This step is optional and is only relevant if you have an existing phone number that you would like to move to your BlackBerry handheld.
If you want to transfer your existing phone number, please review the instructions below and have your documentation ready before calling Cbeyond's Customer Care at 1-866-424-5100 between 8am and 8pm Eastern Standard Time, Monday through Friday.
Note: A Number Transfer typically takes 2 to 5 hours to complete if all the information supplied is correct. Incorrect or incomplete information can delay the transfer process up to 24 hours.
You will need a copy of your current service provider's bill and/or make sure you know the exact information listed below:
- The name of your current service provider
- The current, active phone number that you wish to transfer
- The account number of your current service as it appears on your bill
- The name and address exactly as they appear on your bill
- A telephone number where you can be reached during the transfer process
- The account password for your current service
- Your social security number, tax identification number, or other information that your current service provider can use to identify you
Note: Do not cancel your existing phone service until you have received confirmation from Cbeyond that your transfer has been completed.
If you are transferring your existing mobile number over to Cbeyond, you should maintain access to both your old phone and your new Cbeyond phone until the transfer is complete. Although you will be able to make calls from your new phone, including calls to 911, you may not be able to immediately receive calls on your new phone until the transfer process is complete (this includes return calls from 911 personnel).
(Strongly recommended) You should call your previous provider once you have confirmation from Cbeyond that your transfer is complete and you have successfully made and received phone calls from your BlackBerry. Confirm they have terminated your account and request a final bill. This step may save you from potential billing disputes with your previous provider.
Activating Wireless Email
The following instructions will assist you with configuring your BlackBerry's data services to send and receive email. You may need to know information about your company's email infrastructure in order to optimize your data services.
The BlackBerry handheld can be set up to use the BlackBerry internet service, either:
- Configuring the service from the BlackBerry handheld (recommended)
- From a PC connected to the internet (optional)
Or,
If your company has standardized on communication and collaboration server-side software such as Microsoft Exchange, Lotus Domino or Novell Groupwise you can configure the BlackBerry to use an optional BlackBerry Enterprise Server (software upgrade required).
The BlackBerry Enterprise Server has many advantages over the BlackBerry Internet Service, including wireless synchronization. That way, if you read, file or delete a message on your handheld, when you get back to your computer it will remain read, filed or deleted. Please consult your in-house IT professional if you think this option is the right one for you.
NOTE: If your company is using Microsoft Exchange, Lotus Domino or Novell GroupWise, please contact your IT administrator before attempting to configure your BlackBerry's data service
The BlackBerry Internet Service is useful because you can configure it to pull from up to 11 different email addresses/ISPS (some restrictions apply) allowing your BlackBerry to send and receive email from multiple sources (for example, business email and personal email).
The following instructions will walk you through set-up, either activating service via the handheld (recommended) or going to the BlackBerry Internet Service website to set up your service (optional).
Activating your BlackBerry's Data Service Using the BlackBerry Internet Service™ from the BlackBerry Handheld
Make sure that your handheld is turned on and you are in a sufficient coverage area (3 bars or higher) before initiating the set-up. You should see a 1X (or IXEV) next to the icon with the bar.
- To begin activation, find the icon labeled "Email Settings" and click the trackwheel to initiate set-up.
- On the screen, you should see a "Create New Account" link. Use the trackwheel to scroll over and click 'Get Link' from the menu choices.
Note: You will need to click "Get Link" after each selection.
- Read the legal terms and conditions and click "YES" if you accept them.
Note: Clicking "No" will end your set-up process and you will not be able to activate your handheld.
In the fields supplied, type in your account information:
- User Name - create a personal user login.
- Password - set a password that you can remember that is 4 to 16 characters long.
- Passwords are case sensitive and cannot contain accented characters
- Confirm password - validate your password here by re-entering it.
Note: Record your BlackBerry User ID and Password in a secure location. You will need this information to access the BlackBerry Internet Service via the Internet.
- Click "Next"
- Click your language for the BlackBerry Internet Service website and click "Next"
Note: To navigate a hypertext link, scroll the trackwheel over the link in question and hit the return key.
- Type the full email address (eg: name@ispname.com)
- Type the password for your email account & re-enter password in the confirm password field
- Click "Next" Note: After a successful email configuration, you will receive a confirmation message in a pop-up & as a message in your BlackBerry.
- Click "OK"
Continue the process of adding email accounts by selecting add an email account until you have added all the email accounts whose messages you would like to receive on your BlackBerry.
- When finished, click logout
- To return to the homescreen, click the trackwheel, scroll down and click close
Once complete, you can begin using the data services, including email.
Optional
Activating your BlackBerry's Data Service Using the BlackBerry Internet Service from a PC Connected to the Internet
The Cbeyond BlackBerry Internet Service allows you to manage your BlackBerry email account and preferences using a web browser (Internet Explorer 5.0 or higher recommended) on a standard PC.
You can access the BlackBerry Internet Services one of two ways:
- Go to cbeyondonline.net and select "BlackBerry Internet Service" from the website under My Business Tools" section
From your PC Browser, go to:
- http://www.cbeyond.net/beyondmobile/bis
- Click the create new account button. The account set-up screen should appear:
- Read and accept the legal agreement terms and conditions by clicking on the I agree button.
- Enter your PIN & ESN in the appropriate fields and click submit
- Follow the on-screen instructions that tell you how to select a unique user ID and create a password.
Note: Record this information some place for future reference as you will likely be logging in from time to time to manage your account.
- Click set-up account (If this is during your initial set-up, then it will automatically prompt you to the next step of entering your email and password).
- Enter the email address, password information and click on the next button
Note: After a successful email configuration, you will receive a confirmation message in a pop-up and as a message in your BlackBerry.
Continue this process until you have added all the email accounts whose messages you would like to receive on your BlackBerry.
Using Voice Services
How do I set up and use my handset's voicemail?
To set up your voicemail - your handset may come equipped with a voicemail box that integrates your office and your mobile voicemail into a single voicemail box in which you may not need to set-up your handheld voicemail.
Note: We suggest using the hands-free earbud for this process because it is much easier to listen to the voice prompts and press buttons without having to pull the phone away from your ear. Just plug in the hands-free earbud into your BlackBerry on the top left side of the handheld and place the earbud speaker in your ear
On the home screen,
- Hold down the [1] key or click the phone icon
- Place the command line prompt in the empty area just below my number
- Click the trackwheel and select call voicemail.
- Follow the voice prompts
How do I listen to my messages?
Your BlackBerry handheld indicates that you have received voicemail with an audible beep as well as an icon of a cassette tape towards the top of the home screen on the handheld.
On the home screen
Follow the voice prompt instructions at the end of the message to manage your voicemail, you can save, forward, reply, delete, replay and more, based on numerical commands from the voice prompt.
How do I access my voice mail from another phone?
Dial your wireless phone number
- When your voicemail answers press [*]
- Follow the voice prompts
How do I use call waiting?
When you are on a call and a new call comes in, you will hear an audible beep and the screen will display two options:
- Answer-Hold Current
- Ignore (this sends the call straight into your voicemail)
If you decide to answer the new incoming call, you can get back to your original call by clicking the trackwheel and selecting flash on the handheld. As long as both callers remain on the line, you can continue using the flash command to toggle back and forth between callers.
How do I use 3-way calling?
To initiate a 3-way call, on the home screen,
- Click on the phone icon
- Call the first party by placing the command line prompt in the empty area just below my number field and entering the number or select a contact from the address book or recently called list.
- Once the call session has been established, click the trackwheel and select 3-way call.
Select the second party
- To call by placing the command line prompt in the empty area just below my number field and entering the number or select a contact from the address book or recently called list
Once the second party answers
- Click the trackwheel and select flash on the handheld to complete the 3-Way call.
Note: Once the three way call is established, either party can drop the call and you will remain connected with the remaining party.
How do I use the speakerphone?
Turn and off speakerphone
- To turn on speakerphone, during a call, press the speakerphone key.
- To turn off speakerphone, during a call, press the speakerphone key again.
Warning: Do not hold the Blackberry® device near your ear while you use speakerphone. Hearing damage could occur. See the BlackBerry Safety and Product Information Booklet for more information about using the speakerphone safely
How do I use call forwarding?
To initiate call forwarding from your BlackBerry to a United States domestic phone number of your choice,
- Go to the home screen,
- Click on the phone icon.
- Place the command line prompt in the empty area just below my number field
- Select [*]72 followed by the 10 digit number to which you want your phone calls to be forwarded to and select call. A tone will sound that is your confirmation that your calls are now being forwarded.
De-Activating Call Forwarding
To de-activate call forwarding
- Go to the home screen
- Click on the phone icon.
- Place the command line prompt in the empty area just below my number field
- Select [*]720 and select call.
A tone will sound that is your confirmation that your calls are no longer being forwarded.
Using Simple Text Messaging (SMS)
How do I use Simple Text Messaging (SMS)?
- Use your address book, select a contact name and then select SMS by pressing the trackwheel and selecting from the menu options. If you have a contact with multiple phone numbers listed in the entry, the BlackBerry will ask you to verify which phone number you want to send to.
- Alternatively, from the messages area you can click the trackwheel and select "Compose SMS".
Note: With SMS text messaging, you are limited to 160 characters, total, including spaces and punctuation if sending to a phone. You are limited to 133 characters, total, including spaces and punctuation if sending to an email address. Typically, only wireless phones are capable of receiving SMS messages so you will want to verify the device type of the recipient before sending.
Using PIN to PIN Messaging
How do I use PIN to PIN Messaging?
PIN to PIN is a unique messaging feature of the BlackBerry handheld that allows you to send messages (with no character length limit) directly to another BlackBerry user. It is sort of like an instant message that works only with BlackBerry. This unique feature allows you to verify that the message was received by the recipient's device as your inbox will show the sent message with a check next to it and once the recipient's handheld acknowledges receipt, a small D (for Delivered) will appear near the check mark.
Note: It is a good idea to collect the PIN numbers of the BlackBerry devices that you would like to PIN-to-PIN message and then pre-program into your device prior to sending the PIN message.
- Use your address book, select a contact name and then select PIN by pressing the trackwheel and selecting from the menu options. Then type your message and click the trackwheel and select send.
- Alternatively, from the messages area you can click the trackwheel and select "Compose PIN".
Note: With PIN-to-PIN messaging, you are sending a message directly from one BlackBerry handheld to another, by-passing the email and SMS network.
Wireless Email Information
What are the benefits of the BlackBerry Internet Service?
The BlackBerry Internet Service is a Web-Based Interface that allows you to manage your BlackBerry preferences, settings and email accounts. You can add and delete email accounts, create email filters, add or edit your signature.
Is there a size limit to the email messages I can receive?
Your BlackBerry handheld will only download the first 2K of a message. Then you need to select more from the menu options to download the next 2K. There is a total per message limit of 5MB including attachments.
Is there a limit to the number of email messages I can receive on my BlackBerry?
No, the server-side storage of BlackBerry handheld Email Address that stores messages & attachments does not have a fixed size. The size varies based on the 30-day auto-aging setting and is monitored for abuse.
Auto-Aging - For the BlackBerry handheld Email address, messages that are older than 30 days are deleted from the hosting server automatically. Auto-aged messages are not be deleted from the handheld.
Message Sizing - The maximum message size is 5MB including attachments.
Real-Time Message Delivery - The BlackBerry handheld Email address provides real-time delivery (poll-less delivery) of email.
Can I set up filters so only the messages I really want appear?
Yes. You can set up filters that will push out only the email with the criteria you specify to your BlackBerry (for example only email from specified individual email addresses or only email on which you are on the To line). You can change or delete these filter settings at any time by logging into the BlackBerry Internet Service and clicking the filter icon for the email account you wish to add, change, or delete a filter.
What happens to email messages that I read & delete on my handheld?
With a typical installation, your email that is deleted on the BlackBerry will remain in your PC's regular email.
Will email messages be deleted on the BlackBerry Internet Service? Will email messages be deleted on my PC email?
However, if you are an enterprise user with a BlackBerry Enterprise Server installation on Microsoft Exchange, Novel Groupwise or Lotus Domino, then your actions on the handheld will be mimicked on your regular email (in this case the BlackBerry Internet Service isn't relevant).
Can I read attachments?
Yes, you can read most common email attachments with your BlackBerry
What file formats/extensions are supported?
- Microsoft™ Word (.doc)
- Microsoft™ PowerPoint (.ppt)
- Corel™ WordPerfect (.wpd)
- HTML (.html)
- Images (.jpg, .bmp, .png, .gif, .tiff)
- Microsoft™ Excel (.xls)
- Adobe™ PDF (.pdf)
- ASCII text (.txt)
- ZIP archive (.zip)
What happens to email messages sent to me when my BlackBerry is turned off or is not in coverage?
BlackBerry and the network that connects it wirelessly has been designed to ensure message delivery. If you are not in a coverage area or if your handheld is not turned on, the service stores these messages until your BlackBerry is available to receive them.
Note: There is a time limit of 72 hours for the store and forward feature. Email messages older than 72 hours will not be forwarded to the BlackBerry.
Can I read & compose email messages if the wireless connection is turned off or if the BlackBerry is not in coverage?
Yes, you can read and compose email when you are not in coverage or if your wireless access is turned off. You can simply save composed email messages as drafts and send them once you are connected and ready.
- Select save as draft option from your BlackBerry menu.
Does BlackBerry support a corporate VPN email set-up and if so, is there any additional software or set-up required?
VPN is supported, but does require additional software and set-up. In order to access email behind your corporate firewall via VPN, your company must be running Novel Groupwise, Lotus Domino or Microsoft Exchange Server and add a BlackBerry Enterprise Server.
Wireless Email Preferences
How do I add more email accounts to my BlackBerry?
These instructions will assist you in setting up your BlackBerry to receive your corporate email or email from your other email accounts
Note: You can set-up your BlackBerry handheld to receive email from IMAP/POP3 email accounts as well as several Web-based email accounts including Yahoo! Mail and Gmail
Here's how:
- Log in to the Cbeyond BlackBerry Internet Service on your PC's browser by going to: http://www.cbeyond.net/beyondmobile/bis
- Submit your user name and password and click on log in
- Click Set-Up Account (If this is during your initial set-up, then it will automatically prompt you to the next step of entering your email and password).
- Enter the Email Address, Password information and click on the Next button
Note: After a successful email configuration, you will receive a confirmation message in a pop-up and as a message in your BlackBerry.
Continue this process until you have added all the email accounts that you would like to receive on your BlackBerry handheld.
Note: Your BlackBerry can send and receive messages from multiple sources.
How do I customize my signature file?
From the BlackBerry Internet Service
- Click the edit icon of the e-mail account you wish to customize. The default signature is, "Sent from my BlackBerry® wireless handheld"
In the space provided
- Create an email signature
- Click save
What is the setting for email Auto-Aging?
The auto-aging setting is 30 days
That means that emails in your BlackBerry's inbox will be deleted automatically after 30 days unless they are filed and saved onto the device itself.
Network Coverage
What network does the Cbeyond BeyondMobile BlackBerry use?
The BlackBerry voice and data network uses a national CDMA 2000® 1X Network.
Where is coverage available?
How can I tell if I am in coverage?
Near the top of the home screen there is a 1X indicator (or 1XEV) and next to that is an icon of a telephone pole which should have bars appearing next to it. The best coverage is indicated by 5 bars. The more bars that you have, the better the coverage you are in.
What factors affect coverage?
Your BlackBerry uses radio frequencies so coverage is affected by anything that could interfere with radio waves. Typically, you get better coverage outside of a building than inside.
Is there anything I can do to ensure I get the best coverage available?
The BlackBerry has an internal antenna so it is imperative that you use it when you are in spotty coverage in a manner that maximizes the antenna's surface area. The best manner to do this is to have the BlackBerry at a vertical angle and to use the included hands-free earbud so that your hand is not blocking the antenna. When not using the BlackBerry, you should keep it in the belt-clip (included) in order to maximize coverage and battery life.
International
Where does the BlackBerry work internationally?
There is no international roaming available with your BeyondMobile service.
Can I add international dialing to my BeyondMobile service, if so, how?
Yes, you can add international dialing to your BeyondMobile service. However, you will incur additional, per minute charges. To activate international dialing, please call customer service at 1-866-424-5100 between 8am and 8pm Eastern Standard Time, Monday through Friday. To view international dialing rates go to CbeyondOnline and use search term "Mobile International Calling Rates".
Bluetooth®
Does the handheld support Bluetooth?
Yes, the handheld is Bluetooth enabled.
Does it support both voice and data using Bluetooth?
You can add a wireless headset which allows you to talk on your BlackBerry without a tethered earbud. Wireless data transmissions are not supported currently.
How do you enable/disable Bluetooth?
To turn Bluetooth on and off, from the home screen,
- Select options > Bluetooth
- Click the trackwheel and select enable Bluetooth
Battery Life
How long will a fully charged battery last?
The manufacturer states that a fully-charged BlackBerry battery last up to 8 days on stand-by (in holster) and deliver 3.3 hours of talk time before needing to be recharged.
Is there anything I can do to extend battery life?
If my battery dies, will I lose my data?
No. Your messages and other data are stored in memory on the BlackBerry handheld so if your battery dies or you change batteries, your data will persist. Use the desktop synchronization software included in the package to back-up and sync your BlackBerry data with your personal information management software (e.g. Outlook).
Security
What, if any, security features do I get with my BlackBerry handheld?
You can set-up your BlackBerry handheld to prompt you for a password every time the device is turned on or left idle for a predetermined amount of time using the built-in cryptography capabilities that come with the BlackBerry solution. Once you set the password, if someone types in the incorrect password ten times, it will erase the data on the handheld. If this should happen, you will need to do a complete synchronization of your BlackBerry with your Personal Information Management system(PIM) to restore your data.
How do I add a password to my handheld?
To add a password to your BlackBerry
- In the device options, click security options
- Click general settings
- Set the password field to enabled
- Click the trackwheel
- Click save
- Type a device password
- Click the trackwheel
- Re-enter the device password
- Click the trackwheel
Do BlackBerry handhelds support encrypted browser sessions?
You BlackBerry's Internet Browser supports secure connections via HTTPS protocol.
Additionally, with the optional BlackBerry Enterprise Server you can get end-to-end triple DES (128 BIT) encryption for all your wireless email
Synchronization
How do I synchronize my address book, calendar and task manager with a PC?
To optimize the power and convenience of the BlackBerry, you may configure your BlackBerry to synchronize with your PC'S Personal Information Management applications (PIM). Examples of well known PIM applications include Microsoft Outlook and Lotus Organizer (see the list below of Operating Systems and PIM applications that support BlackBerry synchronization).
There is a CD-ROM included in the packaging that has all the software you need to get bi-directional synchronization working and will walk you through the set-up, step by step.
The following are the requirements for the personal computer that will be used for synchronization
- Must be an Intel 486 of faster processor
- Must support USB 1.1 or higher
- Must have one available USB or serial port
The following systems are supported
- Windows® 98 SE
- Windows ME
- Windows XP
- Windows 2000
- Windows® NT 4.0 Service Pack 6 or later
What PIM applications are supported?
The following personal information management applications are supported:
- ACT™ 4.0.2, 2000, 5.0, or 6.0
- ASCII Text File Importer/Exporter
- Novel Groupwise® 6.0 or 6.5
- Lotus Notes 5.0.6 Or Later, 6.0, 6.5, 7.0
- Lotus Organizer® 5.0/6.0
- Microsoft Outlook 97/98/2000/2002 (XP)/2003
- Microsoft Outlook Express 5.0 or 6.0
- Netscape® (Contacts only)
How do I install the PIM software?
Install synchronization software before connecting your BlackBerry handheld to your PC.
- Use the USB cable located in the shipping box and connect it with an open USB slot on your PC.
- Install the BlackBerry desktop software CD and follow the instructions and answer the questions it asks you during the installation process.
- The software will ask you to identify your primary PIM and request which features you want to synchronize (for example, you can configure it to sync your address book and calendar, but not memos or tasks).
- Now you can connect your BlackBerry to the USB or serial port cable connected to your PC.
- It will also ask you when you want to synchronize - automatically or manually when you plug in the BlackBerry to the computer via USB cable.
- Select BlackBerry desktop and click "intellisync" to initiate synchronization and follow the prompts.
Note: If you have placed a security password on your handheld, you will be prompted to enter it on the PC before proceeding to sync command.
Accessories
How do I get accessories for my BlackBerry handheld?
If purchasing accessories from a retail electronics store, seek accessories for the BlackBerry 8703e.
Support
How do I reach customer service and technical support and when are they available?
Customer care is available 24 hours a day, 7 days a week, call 1-866-422-5100
You can also speak with a mobile support specialist by calling 1-866-424-5100
You can also access the
Cbeyond knowledge base at
www.cbeyondonline.net to get access to our
searchable answer database.
