Product & Service Information
What do I get when I purchase a BlackBerry smartphone from Cbeyond?
As a Cbeyond customer you receive the following:
- A BlackBerry smartphone with voice and data services.
- A battery, belt clip holster, hands-free earbud, travel charger, and USB connection cable, BlackBerry Desktop Software CD (synchronization software), Quick Reference Card, Welcome Letter and Getting Started Guide.
- Dedicated technical support.
What does Cbeyond offer that is better than the other choices in the marketplace?
With Cbeyond BeyondVoice with BeyondMobile you get the same mobile services with national coverage you expect–with benefits specifically designed for small businesses. You can:
- Maximize your BeyondVoice™ package - unused long-distance and toll-free landline minutes are applied to mobile free.
- Share minutes across all employees.
- With BeyondMobile®, rate plans with outrageous overage charges are eliminated, pay only 6 cents/minute.
- Get 24/7 customer service that follows you wherever you go.
- Never pay domestic roaming charges again!
- With Integrated Voicemail, there is only one Voice Mailbox (shared between your phone line & mobile phone).
What does BeyondMobile with BlackBerry smartphone allow me to do?
BeyondMobile delivers big business communication tools:
- Send/receive email wirelessly – wherever you are.
- Port numbers in, and keep your phone numbers, even when employees leave.
- Control and manage all aspects of your account with CbeyondOnline.
What services does my business need to subscribe to in order to add BeyondMobile services?
With BeyondMobile:
- You can purchase unlimited text messaging for an additional $10 per month.
- Unlimited Mobile to Mobile for $5 per month.
- Unlimited Mobile to Office for $5 per month.
- Unlimited Nights (starting at 7PM) and Weekends for $5 per month.
- To upgrade, just call 1-866-424-5100 Monday thru Friday.
What additional services are available with my BeyondMobile service?
You must be a BeyondVoice subscriber to add BeyondMobile service to your account.
Once I order BeyondMobile, when will my mobile phone smartphones arrive?
If you already are a BeyondVoice subscriber, your BeyondMobile phones will arrive 2-5 business days from when you authorize the purchase.
Product Information, Fees, Warranties & Returns
What exactly is the BlackBerry smartphone?
The BlackBerry smartphone is a powerful, wireless handheld that includes a wireless phone, wireless email, personal information manager (address book, calendar, task manager and memo pad), wireless Internet browser, calculator, alarm clock and more. BlackBerry is a wireless smartphone that is ideal for the mobile business traveler or executive on the go.
What are the hardware and software requirements to support BlackBerry Desktop Software?
Network connected PC with an Intel486™ processor or higher that supports USB 1.1 or higher. Windows® 2000/XP/Vista - available USB port.
The BlackBerry smartphone comes with a one year limited warranty from the manufacturer.
Is there a money-back guaranty? If so, what are the terms?
If the smartphone and all of the in-box accessories are returned in their original condition within 30 days of purchase, Cbeyond will refund the cost of the smartphone and the data service.
Local, state and federal regulatory voice fees may apply, including federal and local taxes. E911, 411, Text Messaging (SMS) and other usage fees may also apply. See your service agreement for details.
If I decide to return the BlackBerry within 30 days, what do I have to do?
If for any reason, within the first 30 days of service, you decide you do not want to keep your wireless smartphone you may cancel your service and receive a refund*. To receive a refund, you must contact Customer Support by phone (email notifications are not allowed) and cancel your service. Customer Support will provide you with an RMA number and instructions on how and where to return your equipment. Equipment received without an RMA number will not be accepted. Cbeyond will cancel your service and credit your account accordingly.
* 30-day return policy does not cover activation charges, shipping, taxes or handling fees. If the handset device is found not to be in its original condition, we may charge you to restore it to that original condition. Voice minutes will be billed on a pro-rata basis. Customer is responsible for shipping the device back at customer’s expense. Please note that in order to receive a refund, you must return the entire Handset Kit to the address shown below within 30 days of canceling your service. The Handset Kit includes the original packaging for the handset, the handset itself, the charger, the handset battery, USB cables or cords, holsters, CD-ROMs, instruction booklets, and/or any other materials included with the handset in the original packaging. If you fail to return your Handset Kit to Cbeyond within 30 days of canceling your service, you will be charged the full retail cost of the Handset Kit minus any amount that you originally paid to Cbeyond for the handset.
Phone Availability
Can I add any mobile phone I want to my BeyondMobile service?
No. Due to the fact that the phones we sell need to be certified on our network and need to operate at a certain radio frequency, you can only add a phone to your service that you purchase through Cbeyond. Cbeyond is working hard to add many new models to our product catalog so if you don’t see the model that you would like to buy, keep checking back with us via our website.
