Product & Service Information
What do I get when I purchase the MOTO Q9c from Cbeyond?
As a Cbeyond customer you receive the following:
- The MOTO Q9c
- Getting Started Guide, Owners Manual and Welcome Letter
- Battery and Wall Charger
- Dedicated technical support
- USB cable
- ActiveSync® software
What does Cbeyond offer that is better than the other choices in the marketplace?
As with all Cbeyond services, BeyondMobile is built for small business:
- Maximize your BeyondVoiceTM package - unused long-distance and toll-free landline minutes are applied to mobile free.
- Share minutes across all employees.
- With BeyondMobile®, rate plans with outrageous overage charges are eliminated, pay only 6 cents/minute.
- Get 24/7 customer service that follows you wherever you go.
- Never pay domestic roaming charges again!
- With Integrated Voicemail, there is only one Voice Mailbox to check (shared between your phone line and mobile phone).
What services does my business need to add BeyondMobile services?
You must be a BeyondVoice subscriber to add BeyondMobile service to your account.
Once I order BeyondVoice, when will my mobile phone arrive?
Your phones will arrive within 2-5 business days of your BeyondVoice service installation.
If you already are a BeyondVoice subscriber, your BeyondMobile phones will arrive 2-5 business days from when you authorize the purchase.
What additional services are available with my BeyondMobile service?
With BeyondMobile:
- You can purchase unlimited text messaging for an additional $10 per month.
- Unlimited Mobile to Mobile for $5 per month.
- Unlimited Mobile to Office for $5 per month.
- Unlimited Nights (starting at 7PM) and Weekends for $5 per month.
- To upgrade, just call 1-866-424-5100 Monday thru Friday.
Product Information, Fees, Warranties and Returns
What are the important features of the MOTO Q9c?
The new MOTO Q9c comes with the following features and services:
- Bluetooth and speakerphone enabled.
- Windows Mobile® Operating System.
- ActiveSync for calendar, contacts and task.
- 1.3 Megapixel Camera.
- Video capture with sound and playback.
- Advanced Speech Recognition.
- Supports multiple email including POP3/IMAP & Microsoft Exchange.
- View most standard attachments on handheld.
- Supports text (SMS) and Instant Messaging.
What is the warranty?
The MOTO Q9c comes with a one year limited warranty from the manufacturer.
Is there a money-back guaranty?
If so, what are the terms?
If the handheld and all of the in-box accessories are returned in their original condition within 30 days of purchase, Cbeyond will refund the cost of the handheld and the data service1.
What other fees apply?
Local, state and federal regulatory voice fees may apply, including federal and local taxes. E911, 411, Text Messaging (SMS) and other usage fees. See your service agreement for details.
If I decide to return my phone within 30 days, what do I have to do?
If for any reason, within the first 30 days of service, you decide you do not want to keep your wireless handheld, you may cancel your service and receive a refund1. To receive a refund, you must contact Customer Support by phone (email notifications are not allowed) and cancel your service. Customer Support will provide you with an RMA number and instructions on how and where to return your equipment. Equipment received without an RMA number will not be accepted. Cbeyond will cancel your service and credit your account accordingly.
Please note that in order to receive a refund, you must return the entire Handset Kit within 30 days of canceling your service. The Handset Kit includes the original packaging for the handset, the handset itself, the charger, the handset battery, instruction booklets, and/or any other materials included with the handset in the original packaging. If you fail to return your Handset Kit to Cbeyond within 30 days, you will be charged the full retail cost of the Handset Kit minus any amount that you originally paid to Cbeyond for the handset.
1 30-day return policy does not cover activation charges, shipping, taxes or handling fees. If the handset device is found not to be in its original condition, we may charge you to restore it to that original condition. Voice minutes will be billed on a pro-rata basis. Customer is responsible for shipping the device back at customer's expense.
