Cbeyond has done the homework for you. BeyondMobile Laptop Access delivers big business communication tools for small business:
The questions below are answered in the PDF Version of the FAQ.
Product & Service Information
What do I get when I purchase BeyondMobile Laptop Access from Cbeyond?
As a BEYONDMOBILE LAPTOP ACCESS CUSTOMER you receive the following:
- Novatel Wireless Ovation™ U727 USB Modem or Merlin™ X720 Express Card Modem
- Getting Started Guide and Welcome Letter
- Installation CD containing User’s Manual
- Dedicated technical support
What does Cbeyond offer that is better than the other choices in the marketplace?
As with all Cbeyond services, BeyondMobile is built for small business:
- Unlimited data usage.*
- With BeyondMobile®, rate plans with massive overage charges are eliminated.
- Get customer service that follows you wherever you go.
What are the important features BeyondMobile Laptop Access?
BEYONDMOBILE LAPTOP ACCESS comes with the following features:
- Access email and download large attachments at broadband speeds
- Access corporate network using Cbeyond’s Remote User VPN
- Internet browsing
- High performance built-in antenna
- Supports EV-DO Rev A (estimated to be 6 times faster than Rev 0) but also backwards compatible with Rev 0
What services does my business need to subscribe to in order to add BeyondMobile services?
You must be a BeyondVoice subscriber to add BeyondMobile service to your account.
Once I order BeyondMobile Laptop Access, when will my Broadband modem card arrive?
Your Broadband Modem will arrive within 2-5 business days of your BeyondVoice service installation.
If you already are a BeyondVoice subscriber, your BeyondMobile devices will arrive 2-5 business days from when you authorize the purchase.
Product Information, Fees, Warranties and Returns
The Broadband Modem comes with a one year limited warranty from the manufacturer.
Is there a money-back guaranty? If so, what are the terms?
If the Broadband Modem and all of the in-box accessories are returned in their original condition within 30 days of purchase, Cbeyond will refund the cost of the handheld and the data service1
What data speeds can I expect with the broadband modem?
Peak Data speeds of up to 3.1 Mbps downloading/receiving and up to 1.8 Mbps on the uploading/sending.
Users can expect average upload speeds of 300-400 Kbps and download speeds of 450-850 Kbps.
